Learn how PrimeFilter LLC collects, uses, shares, retains, and protects personal information.
This page applies to services supplied by PrimeFilter LLC. Please keep a copy for your records and review it whenever the last updated date changes.
This Privacy Policy explains how PrimeFilter LLC (“PrimeFilter,” “we,” “us,” or “our”) handles personal information when you visit our website, create an account, place an order, pay an invoice, contact support, or use our hosting and infrastructure services (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Policy. This Policy should be read together with our Terms of Service.
The information we collect depends on how you interact with PrimeFilter and may include:
Payments are processed by third-party payment providers. PrimeFilter may receive and retain limited payment information such as the provider, payment status, transaction identifier, billing name, country, card brand, and masked card details.
The payment provider’s privacy policy also applies to information processed directly by that provider.
We use cookies and similar technologies to operate the website and client area, keep sessions secure, remember preferences, measure performance, prevent fraud, and understand how our Services are used.
You can control non-essential cookies through available consent tools or browser settings. Blocking essential cookies may prevent parts of the Services from functioning correctly.
We use personal information to:
Where applicable law requires a legal basis, we process personal information based on one or more of the following:
We do not sell personal information. We may share limited information where reasonably necessary with:
Service providers are permitted to process information only for the relevant service and under applicable confidentiality and data-protection obligations.
Customers control the files, applications, databases, communications, and other content they place on their Services. PrimeFilter does not routinely inspect customer content.
We may access or preserve limited customer data when reasonably necessary to provide requested support, investigate abuse or a security incident, protect the network, enforce our Terms, comply with law, or prevent harm. Customers are responsible for providing any privacy notices and legal basis required for personal information they process through their own Services.
PrimeFilter is a United States company and works with providers in multiple countries. Your information may therefore be processed outside your country of residence.
Where required, we use appropriate contractual, organizational, or other lawful safeguards for international transfers. The privacy protections in another country may differ from those in your country.
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining transaction and tax records, resolving disputes, enforcing agreements, preventing fraud and abuse, and meeting legal obligations.
Retention periods vary by record type. Account, invoice, transaction, support, security, and abuse records may be retained after account closure where required or justified. Data may also remain temporarily in secure backups until overwritten according to the applicable backup cycle.
We use reasonable technical and organizational measures designed to protect personal information, including access controls, authentication, network protections, logging, encryption in transit where appropriate, provider due diligence, and restricted administrative access.
No online system or storage method can be guaranteed completely secure. You are responsible for protecting your credentials, using unique passwords, enabling available multi-factor authentication, securing your devices, and contacting us promptly about suspected unauthorized access.
Depending on your location and applicable law, you may have the right to:
To protect your account, we may verify your identity before completing a request. We will not discriminate against you for exercising a privacy right. Some requests may be limited where retention or processing is required by law, needed to provide a requested Service, protect security, prevent fraud, or establish legal claims.
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Where local law sets a higher age for independent consent, a parent or legal guardian must provide any required authorization.
Contact us if you believe a child has provided personal information without appropriate permission.
Our Services may link to or integrate with third-party websites, payment providers, control panels, software, or platforms. Their privacy practices are governed by their own policies. PrimeFilter is not responsible for third-party privacy or security practices.
We may update this Privacy Policy to reflect changes in our Services, providers, laws, or data practices. The revised version becomes effective when posted, unless a later date is stated.
Material changes may also be communicated through the website, client area, or account email. We encourage you to review this page periodically.
For privacy questions or requests, contact:
Our support team can help clarify policy details or point you to the right account area.